Refund policy

7-Day Return Policy

At Brandlly, we strive to provide you with the best shopping experience. If you are not satisfied with your purchase, you may return the product within 7 days of receiving it, subject to the following terms and conditions:

1. Eligibility for Returns:

• The item must be unused, unworn, and in the original packaging with all tags, labels, and accessories included.
• The product should not be damaged or altered in any way.

2. Return Process:

• To initiate a return, contact our customer support team at WhatsApp 01313823377
• Provide your order number and a brief explanation of the reason for the return.
• Once your return request is approved, we will provide you with the return shipping details.

3. Return Shipping:

• Customers are responsible for the return shipping costs, except in cases where the product is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refund & Replacement Policy:

• After receiving and inspecting the returned item, we will process the refund within 5-7 business days.
• Refunds will be issued to the original payment method used during purchase.
• If you prefer, we can also provide a replacement or store credit instead of a refund.

5. Exceptions & Non-Returnable Items:

• Items marked as final sale or non-returnable cannot be returned.
• Products that show signs of use, damage, or alteration may be denied a refund or replacement.

6. Defective or Wrong Items:

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
• We will arrange for a free return and replacement or a full refund, including shipping costs.

7. Contact Us:

For any return-related queries, contact our support team at 01313823377. We are happy to assist you! You can mail us at our email care "hello@brandlly.com"

Brandlly Limited reserves the right to modify this policy without prior notice.